About Your Order
- Q1: I want to purchase a reagent. How can I place an order?
- Q2: Which distributor can I contact for inquiries and orders?
- Q3: If I need a reagent in a hurry, could you send it to us directly?
- Q4: Can we obtain unstable reagents, such as diazomethane?
- Q5: Is it possible to return products?
- Q1: I want to purchase a reagent. How can I place an order?
- A1: To order a reagent, please contact your local TCI office or distributor. They can provide information about delivery, and also details of our terms and condition.
- Q2: Which distributor can I contact for inquiries and orders?
- A2: Please use the distributor in your country. If you can’t find a distributor in your country, please contact TCI Global Business Deaprtment directly.
- Q3: If I need a reagent in a hurry, could you send it to us directly?
- A3: Usually, we make deliveries through our own TCI offices or our distributor network. In urgent cases, it may be possible for us to dispatch a product directly to a customer. Please talk to your local office or distributor before placing an order.
- Q4: Can we obtain unstable reagents, such as diazomethane?
- A4: TCI does not handle unstable reagents [such as diazomethane], which decompose before reaching the customer. However, we supply the precursors for making many such reagents. For more details, please see Reagent Precursors.
- Q5: Is it possible to return products?
- A5: Because chemicals have various properties, our quality control policy generally forbids product returns. Please place your orders carefully.
